I think my husband is good at getting
mistakes fixed at stores. He talks more professionally than usual and never
talks emotionally even when he is really angry. He explains what happens
accurately gets the person to confirm what should have been expected and gives
reasons why he thinks things are not done properly. He also focuses the conversation on how the situation
can be fixed instead of accusing the person who of not doing the job properly.
I would like to model this because
he often gets what he wants without upsetting anybody. I think his talking
professionally invisibly encourages the listeners to speak and act
professionally in return and his not getting emotional and not accusing any
particular person puts the listeners on his side and helps them want to help
him out.
Hi Ayako,
ReplyDeleteI enjoyed reading your blog. Your husband seems to have good communication skills. It is important to develope the ability to determine what is appopriate and what is not in situations.
Hi,
ReplyDeleteI think you really identified a crucial point in effective communication when describing your husband. The fact that he never talks emotionally even when he is really angry is so important. Getting overly excited, raising your voice or being rude doesn't get anyone anywhere. Keeping your cool is something that everyone should work on. Kudos to your husband for mastering this difficult task!
Blessings!
Sarah
Aya,
ReplyDeleteI never thought about the fact that speaking professionally may inspire others to act professionally. Thanks for pointing it out!
Hi Ayako,
ReplyDeleteWhat a great example of effective professional communication! Your husband's ability to eliminate the "emotional" component of the communication and maintain focus on the topic/solution is a highly effective communication skill. I have now added that to my list of characteristics of effective communication skills. Thank you for sharing. I look forward to working with you!
Nicole